ServiceTitan Community

Sending job confirmation template

Hello service Titan Community,I have a situation that is reoccurring in my office in an effort to be as efficient as possible. We are in the garage door business and we make tentative appointments for customers and THEN ask them to confirm the date a...

Audit trail question

Is there a place in the audit trail to see who adjusted splits on a job? I’m almost sure it used to be there and now I’m not finding it.

Job history takes way too long to load

When going to history and clicking view job, I get "Loading Job..." and it can take up to 5 minutes to load....I am on web version of Service Titan with fiber internet. Also would be great if there was just a simple BACK button in place of Dashboard ...

Custom Mandatory Fields for Leads, Recalls & Warranty job booking pop out screen

Custom Fields from the Job booking Screen should also be available in the Lead, Recall & Warranty Fly out Screen. Some Examples we use: Job Called in By, Covid Questions asked & Trip Fee Quoted. These Fields don't show up in the fly out so we have to...

Copy and Paste

With the new update friday, we can no longer copy and paste information within a job from the custom field section. Is anyone else having the same issue? Are the developers working on getting this fixed?

We would like to have the Job on hold completion form that I created for our techs to be able to be Triggered are a Required form when they put jobs on hold. Right now, that is not an option. Is there a way that ST can make that happen?