What are your best practices for tracking Job Types with various different types of services performed on the same appointment? For example, a customer calls in and they have two separate issues; 1) Garbage Disposal Installation and 2) Toilet Repair. How are you classifying this job type? We currently use a various service Job Type but from a reporting & analytics perspective these various jobs get lost in this one catch all bucket and I can't see how many garbage disposals we installed during a specific period.
We use a "Multiple Problems" job type. If you are looking to get more granular reporting, I would report on the tasks used not on the job type. Assuming your tech would add a "replaced garbage disposal" task and a "fixed something on the toilet" (sorry I'm HVAC lol) task then you should be able to pull the info your looking for.