GLSA Integration

New Contributor II


Has anyone integrated GLSA bookings with their ServiceTitan account? We turned ours on and started receiving booking requests (great)… However, we started getting calls from upset customers saying they had an appointment confirmation for a specific day and time, and we never showed up. On our end, it just come through as a request, not an actual book job until we accept it and call the customer.

Anyone experienced this? Any suggestions on how to fix? Thanks in advance! 



ServiceTitan Certified Provider
ServiceTitan Certified Provider

@taylorc_, thanks for bringing this topic to our attention! 

I have forwarded the details you provided to our team of technical specialists and your case is currently under review. The specialist will get in touch with you soon for further help.