Review Verification Issue
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12-12-2023 08:27 AM - edited 12-12-2023 08:30 AM
I've been running into an issue when I go through to verify our reviews. I can usually get each review connected to the correct job but occasionally (like this morning), I know which job the review should be connected to, but the job does not pull up. I've checked that I have the correct date, the job status is right, I can see the job, I start typing the customer name and there is just nothing. I don't understand why it won't pull up certain jobs. If I go back to dates where the customer has had a previous job, I can usually pull up the customer on that date, so it's not an issue with the customer's profile I don't think. Any thoughts on how to get around this or what I might be doing wrong? Screenshot below:
It's the same if I try by job number. This one was job 105096, as you can see below, it doesn't show up.
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03-21-2024 08:11 AM
I am running into this also except mine is mostly for jobs that were done for recurring service invoices. Are yours recurring service?
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01-09-2024 06:47 AM
Is the job already matched to another review? I've run into that before.
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01-09-2024 06:22 AM
I have created an idea for the ST idea board to have them fix the bug for verifying reviews. In order to have them review the idea and make efforts to fix the issue, the idea must receive a certain amount of votes. If you could please vote for it, I would really appreciate it!
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12-21-2023 04:53 AM
We are having the same issues. Did you end up finding out how to fix the issue?
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12-12-2023 08:29 AM
Is the job "completed" ?
Bill Joplin's Air Conditioning & Heating
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12-12-2023 08:55 AM
Yep, the job is completed.
