Technicians out in field can not close out their invoices or change price or change quantity.

[user_b41]

My technicians can not close out their invoices or change the price or they cant change quantity. This is going on over three weeks and servicetitan has not resolved the issue nor are they keeping us informed when this issue will be fixed.  This is very disruptive to everyday operations in our company. If they cant do an invoice correctly we can not get paid correctly .

[rycorhva]

Yes my tech can not change anything. We are able to fix the invoices in the office. The tech can not close out their invoice either.

[KhianaKlatt]

I will let him know that he is not alone then and that others are experiencing this problem as well! I wonder if there is a way for us to be added into your support case? I also wonder how wide spread this issue is? Thanks for your help!