Tags
Does anyone know if the technicians have the ability to add tags to their jobs through ST.
Posts
What Permission turns on the add equipment on mobile side of service titan
Does anyone know how to turn on the add equipment function in this menu? and will it give our technicians the ability to add equipment and identify its location? Thanks!
Mobile app. Looking up customers and old jobs/ new jobs.
I'd like my guys to be able to look up and call customers/ be able to see jobs that they were not necessarily assigned to. I keep running into situations that a job is estimated but not necessarily booked. I would like one of my leads to call the cus...
How do you track technician hours when they are working on an estimate accessed via "Follow up"?
We would like the time spent creating an estimate to be recorded on the timesheet for the related job. If a technician starts an estimate while on a job, completes the job, then accesses the estimate through Follow ups, the time is considered "idle t...
Customer Authorization Forms per Job
We have forms set up for customer's to sign authorizing us to complete work on the property and another form the customer signs when job is completed. I have searched and searched and watched all the videos I can find on how to stop triggering that f...
Mobile View of Technician Schedule
Why can't the techs view their schedule via mobile? We used to use non-job events for things like Time-Off and Holidays that the technician could see on their Dashboard or through All Jobs. But now that we're using the Schedule Module and setting tec...
ServiceTitan Mobile Cache issues
Is anyone else having issues with their techs complaining of issues: a) not being able to properly log in to service titan due to being met with a blank screen? Restarting, closing the app, etc. does not work. The only fix is uninstalling/reinstallin...
IDEA: Pin important items to the top of the content portal
Please go vote for my idea: COMMUNITY-I-2295 I have a couple of Google forms I need my techs to be able to answer (call out, time off request, workplace injury report, etc) that I add to the content portal, but then as we add more things to the conte...
Mobile Price book Preview
Dynamic pricing is a great new feature however if you choose to use it the new pricing will not be shown in the mobile price book preview. We use the preview a lot and now the only way to see the correct pricing is to change all of your static prices...
Resolved! Office option on mobile app
Hello! Our plumbing and HVAC company are new to Service Titan. The previous platform we used for the office aspect had a mobile app that could be used on the road if necessary. Is there an option for the Service Titan app to have the office view as w...
