Are your customers hearing what you want them to hear when they call you? Have you tried calling in to your own call center to see what their first impression might be?
Be sure to set the right tone from the start by customizing your welcome greeting. Set up Phones Pro to play a prerecorded welcome greeting when customers call. You can set separate greetings for your open and closed hours.
Note: Welcome greetings are disabled by default. Without a welcome greeting enabled, callers are routed based on your call routing rules.
Also, make sure to set your call center business hours so that incoming calls are correctly routed during and outside your business hours.
