Report for Notifications

[samantha14]

Trying to set up a report to determine what customers notifications are turned off? We have a tag for the one's we want turned off so I can easily find them, but some customers notifications get turned off when having to redispatch or something of that nature and do not get turned back on, those are who I am looking for. 

[JessicaSmith]

Now to answer your question, I don't see any report template that will do what you're trying to do. In the meantime, just make sure your CSR is confirming notifications are on when they are booking jobs.

But it's a great idea for the future! 

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[samantha14]

OK! Great thank you for your help!

[JessicaSmith]

This doesn't answer your current question but did you know you can turn notifications off just for the individual job? You don't have to turn them off for the whole customer when you redispatch!

[samantha14]

Awesome! Thank you. Yeah the job notification toggle is great and just learned it's function the other day. Now I just got to break the habit of hitting the notification on customer profile lol