Reports Not Updating Fields

binh_ngu
New Contributor

I think the experience can be improved by making sure that the field texts are updated. For example, our company has a report that needs a dropdown field - The drop-down field is a list of names that we need to pull up in our reporting. When the names are not valid anymore, then we go into the custom field, and up the name from "John Doe" to "John Doe - Invalid". 

When we pull up a report after the change is made, it does not update to the "John Doe - Invalid" in that column. So this is a problem because we have updates on this every month. We want to make sure that the text is changed in the new reports generated. Right now, it is static and it does not update.

Does anyone else have this problem? And how did you get around it?

1 REPLY 1

jennbl
Former Titan

hi @binh_ngu - as Community users chime in, i recommend you submit this as an idea to our Product/Reporting Team via the Ideas Page in Community here: https://community.servicetitan.com/t5/Ideas/bd-p/ideas - this is a great way to let our teams know of the use case you're highlighting!