Issue with discounts on the Payroll Detail report and calculating commission.

[AlanaOHA]

We have been having a problem with any discounts being taken on an job, where the commission is based off the amount before the discount. I don't know if this is an issue with how things are set up in ST because I just handle the payroll.

I have tried to change the -$ discount to a negative quantity but it still does the same thing. 

If anyone has any suggestions, that would be great.

[AlanaOHA]

We finally got this all set up in discounts and coupons and it is still doing the same thing. Do I have to make sure Exclude From Payroll is checked off to make sure it is doing it correctly?

[Sheena_Palacios · Accepted solution]

Hi @AlanaOHA -- do you have the feature "Discounts & Fees" enabled? This is where you can choose to have the commission calculated with or without the discount. This is definitely something that can be adjusted based on setup!

[AlanaOHA]

We do have it but they haven't been using it yet for discounts. It looks like they set up discounts as services before they had access to the discounts and fees feature and just have not changed anything yet.

Thank you for the quick response! We will get to creating discounts in the right place and I am sure that will fix the problem.