ServiceTitan Community

AlanaOHA · 07-03-2023

So, I had this Issue of not seeing technician payroll detail in payroll detail report for our newest employees. I am able to see their payroll detail in the payroll(detail) report. This has now become an issue because we are trying to get out manager...

AlanaOHA · 06-28-2023

I was wondering if there is a way to see who accesses what reports? They have an audit trail for almost everything else except who is running what reports and non-job events that I can find.

AlanaOHA · 02-28-2023

We have been having a problem with any discounts being taken on an job, where the commission is based off the amount before the discount. I don't know if this is an issue with how things are set up in ST because I just handle the payroll.I have tried...

AlanaOHA · 06-28-2023

Thank you. I figured as much and I did find the custom report report.

AlanaOHA · 06-08-2023

We finally got this all set up in discounts and coupons and it is still doing the same thing. Do I have to make sure Exclude From Payroll is checked off to make sure it is doing it correctly?

AlanaOHA · 03-01-2023

We do have it but they haven't been using it yet for discounts. It looks like they set up discounts as services before they had access to the discounts and fees feature and just have not changed anything yet.Thank you for the quick response! We will ...

ServiceTitan Community

User Statistics

User Activity

Issue of not seeing technician payroll detail in payroll detail report

Report Audit

Issue with discounts on the Payroll Detail report and calculating commission.

Re: Report Audit

Re: Issue with discounts on the Payroll Detail report and calculating commission.

Re: Issue with discounts on the Payroll Detail report and calculating commission.