It comes in threes I guess... job timesheets not showing to pay on Friday.

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

None of my techs are being paid for job timesheets Friday (picture shows one tech, but they are all like this). I have blue lines for time on the dispatch board, I have job timesheets on the jobs, but they aren't here.2023-03-06 (3).png

 


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions
5 REPLIES 5

karimura
New Contributor

Was there an answer to fix this? I'm having the same trouble.

dhindman
New Contributor II

We did not have any of these issues this morning - Appears you need to clean Cache or do a computer shut down and reboot. just my thoughts 

 

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

No- these are back end issues. Confirmed by support. Clearing a cache wouldn't make back end automations happen or not.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

Dave
Contributor

Is it Friday yet?

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I found a fourth thing too 😵


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions