What Does Printer Not Activated Error Code -20 Mean and How Do I Fix It?

darado4130
New Contributor

I’m encountering the “Printer Not Activated Error Code -20” message and need assistance. What causes this error, and what are the steps to resolve it? Are there specific settings or updates I should check to fix this issue? Any tips for troubleshooting this error would be greatly appreciated.

Thanks in advance!

 

1 ACCEPTED SOLUTION

tonyrobbins567
New Contributor II

QuickBooks Help.png

 

Error Code -20 is a common issue encountered when trying to print from QuickBooks or other applications, indicating that the printer is not activated or properly configured.

What Triggers Printer Not Activated Error Code -20:

  1. Driver Issues: Outdated or corrupted printer drivers can lead to activation problems.
  2. Printer Settings: Incorrect printer settings or configuration issues can cause activation errors.
  3. Operating System Conflicts: Compatibility issues between your operating system and the printer driver.

Solutions to Resolve Printer Not Activated Error Code -20:

  1. Update Printer Drivers: Visit the printer manufacturer's website to download and install the latest drivers for your printer model.
  2. Check Printer Settings: Ensure the printer is set as the default printer and that it is properly connected to your computer or network.
  3. Restart Printer and Computer: Sometimes, a simple restart of both the printer and your computer can resolve activation issues.
  4. Reinstall Printer: Remove the printer from your system and reinstall it. This can help reset any configuration issues.
  5. Check for Software Conflicts: Ensure that no other software or security settings are blocking the printer’s activation. Temporarily disable any antivirus or firewall to test this.

If these solutions do not resolve the issue, consider contacting the printer manufacturer's support for additional troubleshooting or consult QuickBooks support if the issue persists within the application.

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1 REPLY 1

tonyrobbins567
New Contributor II

QuickBooks Help.png

 

Error Code -20 is a common issue encountered when trying to print from QuickBooks or other applications, indicating that the printer is not activated or properly configured.

What Triggers Printer Not Activated Error Code -20:

  1. Driver Issues: Outdated or corrupted printer drivers can lead to activation problems.
  2. Printer Settings: Incorrect printer settings or configuration issues can cause activation errors.
  3. Operating System Conflicts: Compatibility issues between your operating system and the printer driver.

Solutions to Resolve Printer Not Activated Error Code -20:

  1. Update Printer Drivers: Visit the printer manufacturer's website to download and install the latest drivers for your printer model.
  2. Check Printer Settings: Ensure the printer is set as the default printer and that it is properly connected to your computer or network.
  3. Restart Printer and Computer: Sometimes, a simple restart of both the printer and your computer can resolve activation issues.
  4. Reinstall Printer: Remove the printer from your system and reinstall it. This can help reset any configuration issues.
  5. Check for Software Conflicts: Ensure that no other software or security settings are blocking the printer’s activation. Temporarily disable any antivirus or firewall to test this.

If these solutions do not resolve the issue, consider contacting the printer manufacturer's support for additional troubleshooting or consult QuickBooks support if the issue persists within the application.