ServiceTitan Community

margaux · 05-08-2024

Do you publish content for your technicians in the content portal? If not, these videos are a quick training session you can have your technicians watch! Instructions linked here. You may see that this post has been added to your content portal but i...

margaux · 01-24-2024

Do you publish content for your technicians in the content portal? If not, these videos are a quick training session you can have your technicians watch! Instructions linked here. You may see that this post has been added to your content portal but i...

margaux · 10-17-2023

Please note that there are no new mobile features this release so there will be no "Field Features with Margaux" video for ST-67, but in the meantime this is a great time to take advantage of the resource given out at Pantheon during the Supercharge ...

margaux · 08-04-2023

Do you publish content for your technicians in the content portal? If not, these videos are a quick training session you can have your technicians watch! Instructions linked here. Just take the youtube link and add it to a new post in your content po...

margaux · 04-25-2023

Do you publish content for your technicians in the content portal? If not, these videos are a quick training session you can have your technicians watch! Instructions linked here. Just take the youtube link and add it to a new post in your content po...

margaux · 01-09-2023

@user_f54 @e_dunn hello! Just looking at the screenshot it's because your arrival windows overlap! ACP shows accurate numbers in each window so when it overlaps it might look like extra hours bc it shows in two places. Once a job is actually booked i...

margaux · 08-02-2022

Hi! Without seeing how your account is setup there are two things I can mention:1. As soon as you assign both to the job, they won't show available in capacity for that time anymore. It should remove both of their availability immediately from the AC...

margaux · 07-15-2022

There is a setting that can be turned on by your CSM that can make those required forms be required on the office side too!

margaux · 05-12-2022

I'm FULL of ACP Tips! Top 2 reasons people come to support are:1. Technicians don't have a BU set in their profile, which means they don't show in capacity flyouts2. Technician(s) don't have technician shifts set for that date/time This is a helpful ...

margaux · 04-29-2022

I want to build a daily reminder ping to be like, "If in doubt, check if your technician has a shift!"It would save us all so much time. ⏱

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Field Features with Margaux | ST-69 Release

Field Features with Margaux | ST-68 Release

Field Features with Margaux | ST-67 Release

Field Features with Margaux | ST-66 Release

Field Features with Margaux | ST-65 Release

Re: Setting up ACP

Re: Hello any helpful tips when using Adjustable Capacity Planning?

Re: Technician vs Dispatch Job Completion

Re: Hello any helpful tips when using Adjustable Capacity Planning?

Re: Schedule Assistant One Pager