Good afternoon everyone!We are really trying to elevate our employee
experience in 2024! With prices still on the rise we are going to be
making some pay structure changes but I want to do more than just an
increase. I want to make a career path for ...
We use this point system below. We pick a certain number of random calls
(booked/unbooked) from each CSR. We used this first in a contest before
adding it to our 'scorecard'. Our scorecard is an excel spreadsheet that
includes booking rate, cancellat...
We love our games ! We play call center themed bingo, Candyland, & Jenga
. On the slowest days we will give scratch offs or gift cards to anyone
that gets 100% booking rate with a certain number of calls booked. We
will have month long contests for m...
Initially, we do not offer time windows . We guarantee same day
service and if the customer has specific appointment requests we do try
our best to accommodate. We tell our customers "We have you on the
schedule for today we will give you a call whe...
I am glad Service Titan was able to obtain this average. I asked
previously but the data had not been collected. We have been actively
training and challenging our team members on their booking rates. I am
proud to say we have had a few months that o...