Outbound Calling

[jackie_g]

Hello!

Looking for some advice/ideas on incentives and contest to motivate my scheduling team as we approach our slower season. We currently have incentives for Outbound Nons, but I am really looking for some fresh ideas that will excite and motivate them!

Thanks in advance 🙂

[jaalahig]

We love our games ! We play call center themed bingo, Candyland, & Jenga . On the slowest days we will give scratch offs or gift cards to anyone that gets 100% booking rate with a certain number of calls booked. We will have month long contests for most outbound, best booking rate, & best quality. This past month we did a quality contest and the winner chose between $150 gift card or a paid day off. We also have a Prize Wheel, Plinko (one of our techs built it), and buzzers so we can play the Price Is Right! 

[MadisonChicken]

We do all sorts of spiffs in our slower season for outbound calls. We do $10 per outbound call booked during our slowest season. We also do contest where we get "coupon time" this is 1 hour or 30 minutes of time off at the end of a week long contest. Whoever booked the most outbound calls get the hour our whatever you would want to do and the 2nd place gets the lesser time. Just a few ideas. Our we get giftcards or wheel spins! 

[AngiToth · Accepted solution]

At the conference someone talked about a dispatch BINGO card where you have the different types of customers/calls listed on the cards, arranged in different places and then once they get a straight lined checked off, they call out BINGO. lol I thought it sounded like it was a super cute and fun game.