Hey! This is no slam to Schedule Engine as I know that they are
experiencing some significant growth, because their system is really
good. The problem is that while they are training new call takers the
wait times are too long, we have had our custom...
We are one month into marketing pro and Schedule Engine. Just wondering
if anyone knows how to connect the schedule engine leads into the web
booking category in Marketing Pro. I have an awesome Recurring Service
Campaign that really encourages peopl...
Our biggest issue right now is the long wait times when our CSR's are
not available, after 5 on weekdays and on the weekends. At this time the
customer isn't able to get the emergency call booked on the weekend
through the online scheduler as it does...
Last weekend, we had a customer wait 15 minutes and then finally our
system timed out and dropped the call, we had other customers that would
wait up to 5 minutes plus and then give up and move on. We lost 5-6
potentially new customers and Protection...