ServiceTitan Community

mleahy · 04-18-2023

Is there any way for us to see what customers do not have an accountingSystemID? We export our information to a different accounting program to handle transactions but to do this we need to ensure that every customer has an accountingSystemID that is...

mleahy · 03-03-2023

Does anyone know if there is a way to stack discounts on an invoice? We offer a $1000 off discount on full system installs and have a 15% off a total for installs that are paid with cash or card. The 15% off discount is taken off after any dollar amo...

mleahy · 02-14-2023

I am working to update my technician timesheets and I keep getting this error about a temp c/o overlapping with my technicians times. However, these temp c/os do not exist on their timesheets. Are there any other ways I can view a tech timesheet to r...

mleahy · 02-10-2023

When I go to edit employee timesheets some dates appear with the add entry option greyed out (despite having the tech scheduled and completing jobs on these days) and sometimes the days do not appear at all. Any help explaining why this is and how I ...

mleahy · 01-24-2023

Is there a way to change the terms that are listed at the bottom of the invoices that are printed out? Right now our invoices print a blurb at the bottom of them reading, "This invoice is agreed and acknowledged. Payment is due upon receipt. A servic...

mleahy · 04-20-2023

If this isn't something we can track, why are we able to search for customers using it? I feel as though there has to be a way to determine which customers have no entry for this field.

mleahy · 04-06-2023

My company had a work around for this where we add a red "Do Not Service'' tag to the location. It isn't as noticeable as we would like, but it at least flags it that way. This is a great idea though!

mleahy · 03-21-2023

I've tried submitting the ticket through ServiceTitan itself. I'm not sure why it is not going through.

mleahy · 03-21-2023

I'm getting it as well. But cannot get in touch with support to submit a ticket 

mleahy · 03-16-2023

We are getting this problem now too, our techs are unable to clock in or out or mark that they have been dispatched to jobs or are working at the shop. Hopefully this gets resolved ASAP!

ServiceTitan Community

User Statistics

User Activity

Ways to view accountingSystemIds

Stacking discounts on invoices

Phantom Temp C/O on timesheets

Unable to add timesheet entry

Change terms on invoices

Re: Ways to view accountingSystemIds

Re: Ever thought of DO Not Service a Location?

Re: Action Cancelled Messages

Re: Action Cancelled Messages

Re: Timesheet Page Has A Bug?