I am Ashley, I am currently a dispatcher/ customer service
representative for an air conditioning and heating out of Las Vegas, NV.
I have been working in the industry going on 7 years. I enjoy meeting
new people and learning new ways to approach mor...
Hey guys! Sometimes I deal with petty technicians who love to make the
life of a dispatcher a little difficult. As much as we would all like
guys just to go out and service the client without questions/pushback,
well we don't live in that perfect wor...
Clients have requested a link to update their credit card for their
membership. Some have concerns about providing credit card information
over the phone. Other platforms have this feature and clients really
like the security of clicking a link and a...
I agree. Right now I am having an issue with Fleet Pro pulling in data.
Most companies have truck inspections but not daily. For me to make sure
the data is pulling in correctly I have to add one more item to my to do
list to remind them to send me t...
I want the history, wish there was a way to maybe have the technician
name switch to an employee number for field staff. For ex. we had a
recurring maint scheduled. The technician called out, and had another
tech available. Dropped it down, prev tech...
Membership Renewal Protection from what I read only covered expired
cards/ card # change through their financial institute. What I am
seeking is when the client requests to change or update their credit
card. I.E. Currently on wife's card, but want t...