ServiceTitan Community

KristenMiller · 09-09-2024

We have a customer in another country that is receiving her invoices through Service Titan, but when attempting to log in/ request a password reset to be able to pay for services through the portal link, they are getting an error message stating "FAI...

KristenMiller · 07-26-2024

Hello! Has anyone else ran into the issue where incoming web bookings do not put the synopsis of the appointment into the job summary field ever when creating a service job in the last few days? I'm trying to figure out if it's something on our end, ...

KristenMiller · 06-04-2024

This last week during our after hours time frame, one of our technicians created a job in ST for after hour service. The time frame for an arrival he allotted in the job was a 4 hour window that he did not exceed when he started heading toward the jo...

KristenMiller · 05-20-2024

I know that the latest update this Spring has Dispatch Pro moving calls that are tech specific to other technicians as the system sees fit. It seems regardless of when a technician is assigned to the job ( during booking or after and then turning Dis...

KristenMiller · 04-08-2024

Hi Everyone, My name is Kristen and I have just obtained my ServiceTitan Certified Administrator Certificate. Our business started working with ServiceTitan in the summer of 2021, and having used this program, have streamlined most of our Plumbing S...

KristenMiller · 09-18-2024

We are having other customers run into this issue where they are receiving the same error message when trying to log in to view their account for the first time ( email address is on file already and correct). I haven't heard back from anyone else if...

KristenMiller · 07-30-2024

We just had this occur again. I created the job in the office using a Job Type specifically used for our after hours appointments, less than 10 minutes later, the job was reassigned to the unscheduled area of the Dispatch Board by Dispatch Pro even t...

KristenMiller · 07-26-2024

Same here, I just posted in the call booking group as well to see if anyone knows if this is the new normal now - https://community.servicetitan.com/t5/Call-Booking/Web-Scheduler-Job-Summary/td-p/49502

KristenMiller · 07-26-2024

We have a larger pool of technicians (approximately 20) that are set up to have jobs assigned to them by using dispatch pro. As of right now, We use a basic morning and afternoon time frame (7:30-12PM) (12PM-4PM), but also create custom time frames f...

KristenMiller · 07-26-2024

Welcome and Congratulations! 

ServiceTitan Community

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Customer unable to pay online

Web Scheduler - Job Summary

Dispatch Pro - On Call

Dispatch Pro - Move tech specific jobs

Hello from South West Florida

Re: Customer unable to pay online

Re: Dispatch Pro - On Call

Re: Bookings**after ST-70

Re: Dispatch pro and time windows

Re: Hello