COMMUNITY 1-2751

Lisa-Henry
New Contributor

Customer balances in ST should only reflect invoices that have been audited, posted, and exported- not a running total of all jobs in progress...   please upvote my idea !!   1-2751

3 REPLIES 3

Sara_IAC
New Contributor

Can you also make this correct on Customer Statements as well. If I send a customer statement, they start asking for invoices listed on the statement that are still pending. 

EXACTLY-  the "accounting" portion of this program is so elementary and causes so much confusion for users not well versed in financial elements!   Why would a customer statement EVER show invoices that haven't been exported?  That is truly incomplete data.  SO frustrating.

LBabayan
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @Lisa-Henry

Thanks for sharing the upvote here!