Collect and Apply payments

LoriBal
New Contributor II

This week it started when I go to collect and apply payment, it's somewhat greyed out then I will select my payment method, it will "move" my choice to whatever is on top and I have to reselect the correct payment type, click outside of that box for it to populate the correct type. Is anyone else having this issue? It's become a burden since I'm finding payments that end up being the wrong payment type and have to go back and correct. I just hope I don't miss correcting any prior to export. Is this a glitch or from a recent update? I don't like it and it's wasting my time.

2 REPLIES 2

dwhite45
Valued Contributor

So when I logged in this morning, everything in this area is working well again. Hopefully they found the glitch and corrected it. Fingers crossed.

dwhite45
Valued Contributor

It is doing it to me too. It is doing it on the search screen for me too. Very bothersome. I was told they are aware I just hope they get it resolved quickly.