Credit to discount task

mkane
New Contributor III

Has anyone been able to find a way to note a credit on an account, but when applied it adds as a discount?  IE we give a referral credit, but when applied it goes as a credit to next work - There would be no actual funds, 

1 ACCEPTED SOLUTION

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I would try setting up a payment type "Referral Credit", apply a "payment" to the customer account then apply the credit to the next invoice. 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

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4 REPLIES 4

mkane
New Contributor III

This was my thought too.  Then a new thought hit, the discount would be taken from the Tech's revenue on that future ticket.   Back to the drawing board. 

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Why would it be taken from the techs revenue? Your not discounting the invoice you are adding a payment to it. 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I would try setting up a payment type "Referral Credit", apply a "payment" to the customer account then apply the credit to the next invoice. 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

How would you recommend setting up this payment type? Would it be a journal entry that exports to a contra revenue account in accounting software? Thanks for any advise.