Customer Tips

brooke_t
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Occassionally a customer will tip our technicians, usually with cash but sometimes on their check. How do I record this accurately? 

E.G. A customer wrote a check for $225, their invoice total was $200 and they tipped the tech $25.

Do I need to add a line item on the invoice so that when I export the payment I'm able to reconcile it? 

2 REPLIES 2

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

As frustrating as it is, I agree with Jessica.  Depending on the area you are in would have an impact as to how that is accounted for.  I know we have different rules in Alberta than you would have in the States.

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

To do it LEGALLY, which is important, I would do it as a line item on the invoice that exports to a liability account called EMPLOYEE TIPS OWED or something like that, then I would pay those tips out on payroll as taxable income.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions