Paid Status is wrong

jbulman
New Contributor III

Does anyone else have the issue on the new invoice table from the customer page and now the transaction hub where the invoice was reduced with an adjustment invoice but it is still showing as overdue?

This is also making the invoice show up in the new transaction hub as unpaid even though the invoice and the customer has a 0.00 balance

Anybody else running into this issue?Screenshot 2023-02-02 090903.png

3 REPLIES 3

JenniferK1
New Contributor II

Same issue here. I would like to see if anyone has any helpful options.  Tried to chat with support and csm but got nowhere.

tabitaS
New Contributor

Yes, I go through about four hundred "open credits" every month on our aging, but when I go to the customer page it's either and adjustment credit or refund. 

Roman
Contributor II

Hello @jbulman,

Have you contacted support with the issue?

Thanks!