If you forgot to register for last week's live webinar: Unlock the Power of the ServiceTitan Community, we've got good news—the webinar recording is now available for you to watch and share with your team, so they can also participate in Community and get the benefits it offers.
👉 Access the on-demand webinar recording here.
Some of our attendees asked great questions during the Q&A portion of the webinar, and here are a few of the most commonly asked:
Q: How can I change my username?
A: Easy - send us an email at: community@servicetitan.com and let us know what you would like for your new username (up to 15 characters).
Q: Can Community be accessed through the mobile app?
A: At this time, Community isn't accessible through the mobile app (BUT it's in the works!). However, you can definitely use a mobile browser to access Community.
Q: Since I can see all support cases in Community, I assume I do not need to archive this info in my email anymore. However, would I still need to archive important email answers from my CSM because those do not show in Community?
A: Support cases will appear for you in Community, but interactions with your CSM will not.
Q: Does "needs more info" in the Ideas section mean I need to add more info?
A: "Needs more info" means the Product team will be reaching out to the user either separately or in the Idea comments to get more details on the idea itself.
Q: How many votes do you need to get an idea implemented?
A: Right now, the threshold for votes is 100. However, we are in the process of updating the threshold to take a look at the top X% of ideas on a weekly basis. Stay tuned for more changes in this process!
And special thanks to all of you who asked questions about the ServiceTitan Community - keep them coming in Community Feedback! 🎉 @scottf_GBO, @stephaws, @d1nonly10, @tdhedric, @reneem, @RandiThompson, @BenKoepke 🎉
