Auto fill when texting through the chat option

New Contributor

Wouldn't it be nice to have any commonly used words/names be auto filled when sending a message to a customer through the chat option?   


ServiceTitan Certified Provider
ServiceTitan Certified Provider

It would be great if you could do this in ServiceTitan itself. You could use a third party program like CHIIRP or Podium to accomplish this, but it is sometimes difficult to juggle multiple programs for these types of communications. If you add this to the ideas page I'd love to upvote it!

Former Titan

Hi @Jmitchell - welcome to the Community and congrats on your first post! 🎉

Your post also seems like it would be a great suggestion to be added to the Ideas board. Be sure to check it out and see if anyone else has made that same suggestion. If you do create an idea, be sure to come back to your post, add the idea ID (COMMUNITY-I-xxxx), and ask others to support your idea.