I had an 8 min phone call with an existing client. I clicked "book job" once I had typed in all of the information. I received a blue spinning circle in the top right hand of the screen for a few moments. The "book job" button was greyed out and I could not select it again. It was leaving me on this page and not proceeding to the next page to show the job was booked. I looked in a different tab and it had not populated this job on the dispatch board so it was as though it had not booked it. I refreshed the page and it lost everything - the call bubble, the job summary I had typed, etc. I double checked and it still showed the job hadn't been booked. I re-entered everything. It was for a double maintenance however, this second time booking it would not allow me to select the recurring services. (I thought maybe it somehow remembered me checking them off before when I tried booking it previously?). Fast forward and a few minutes later I notice that it booked this job 2x. Both jobs populated on the dispatch board and on the customer's profile. Both jobs show the recurring service events too which is odd. I canceled the one and fixed things now. But I have never had this happen. I tried to take a screen recording however, I accidentally recorded the wrong screen. (Fail - I haven't had caffeine yet today). Has anyone else experienced this before? I am hoping it is a one time occurence so didn't want to reach out to support. But I thought I would check in here to see if anyone else is having this happen. Thanks!
Note: I didn't have many tabs open. We have recently updated to faster internet. I am the only one in the office today so not much wifi is being used. I recently updated my browser as well as the software on my Macbook so it shows no needed updates.
Khiana Klatt
CSR ServicePlus Heating and Cooling
