It happens to us when our internet suddenly drops. We have our dispatchers trained on how to hotspot their cell phones so we can still take care of customers. Luckily it does not happen often.
@gotobrandi Yes when the internet drops we lose all calls and I have Dialpad and ServiceTitan all set up on my phone for this reason. Right now our internet has been good.
It happens to us when our internet suddenly drops. We have our dispatchers trained on how to hotspot their cell phones so we can still take care of customers. Luckily it does not happen often.
