02-07-2023 09:12 AM - edited 02-07-2023 09:13 AM
The Service Titan app is designed for Technicians. If you are not a technician, you cannot sign into the app. If Service Titan does not want to allow this, it would be great if they created a CSR App. One that would allow easy access to dispatch board and call booking.
We have 8 managed techs, so we only have about 4-5 emergency calls per weekend. Many of my CSR's take the emergency phone, and it is really difficult for them to have access to a computer or laptop. If we could send them with an iPad like the tech, it would make booking calls when not in the office much more covenient.
Many times I have to log into ST on my phone and continue to blow up and shrink the image of the website so I can book a call.
02-08-2023 09:35 AM
You can post this idea at https://community.servicetitan.com/t5/Ideas/bd-p/ideas and others users will be able to vote for it. Many posted ideas get implemented in future releases.
05-04-2023 02:08 PM
Even a chromebook could be a great option