This is not really specific to the Chimney Industry or ST, in particular. Sometimes, customers will just not confirm no matter how many times we send out advanced Booking Confirmations (whether automated or customized text and/or email and or voicemail! 1 month, 2 weeks, 1 week, etc. ) Then, the day before they will THEN text and say cancel - because they won't be home. (again, they've even opened emails that went to them, so we KNOW they were aware!) Of course, it is extremely frustrating, especially in the Summer. Although, we have a very high volume of customers who are pre-scheduled annually, it's hard to put them in at the last minute. My question is what type of message do you compose to send out? (via text - because overall, that is typically the BEST way to reach people these days) We have hesitated to include "all unconfirmed appts will be cancelled", although I personally have 2 doctor's offices who do this. Sometimes, people are just rude, I get that - but what does your office send out as notifications?
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