This is not really specific to the Chimney Industry or ST, in particular.  Sometimes, customers will just not confirm no matter how many times we send out advanced Booking Confirmations (whether automated or customized text and/or email and or voicemail!  1 month, 2 weeks, 1 week, etc. ) Then, the day before they will THEN text and say cancel - because they won't be home. (again, they've even opened emails that went to them, so we KNOW they were aware!)    Of course, it is extremely frustrating, especially in the Summer.  Although, we have a very high volume of customers who are pre-scheduled annually, it's hard to put them in at the last minute.    My question is what type of message do you compose to send out? (via text - because overall, that is typically the BEST way to reach people these days)  We have hesitated to include "all unconfirmed appts will be cancelled", although I personally have 2 doctor's offices who do this.    Sometimes, people are just rude, I get that - but what does your office send out as notifications?   ... View more

Hello all! I think it would save a lot of time to be able to right click on a job to send out a confirmation from the dispatch board. As of now, you can CONFIRM, but cannot send out the confirmations.  We forward schedule and since the ability to have automated confimations sent out 1 month ahead of time does not exist -  we have to manually send them.   If this sounds like a good idea to you, would you go vote for my Idea?  thank you! https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3850 ... View more

I know it is only Thursday but is everyone doing this weekend?  My favorite weekends include going to the dog park, long naps and Netflix.  This weekend I am taking my teenage daughter to the airport.  She is headed to Costa Rica on a mission trip.  ... View more

How many of you are using custom fields on your dispatch board? What are your some of your custom fields? (We would really like to know if you don't mind sharing) Some of ours at Fluesbrothers are:  How many fireplaces in the home total?  Does your fireplace burn wood or gas? Are you having any troubles with animals or water entry in the chimney? Is the exterior chimney brick, stone, stucco or wood siding? Is the home for sale? Who will be available at the appointment to go over the findings?  How will you be paying at the completion of the service? Did you assign a tech? Would you like to add on a dryer vent cleaning? Below are additional questions that aren't required 😁 Did you tell them to not have a fire 48hrs prior? If gas burning does it have a solid pane of glass or wall switch? If wood does it have a wood stove? We are really interested to hear from you!  ... View more