What the heck is Memorial Day
Memorial Day is a federal holiday observed in the United States on the last Monday of May each year. It is a day of remembrance and a time to honor the men and women who have died while serving in the...
Blog Articles
What makes a great boss
Whether you love the term boss or prefer the term leader, what makes a great one? A great boss possesses several key qualities that contribute to their effectiveness in leading and inspiring their tea...
Pro's and Con's of Remote Work
In recent years, remote work has become increasingly popular. With the rise of technology, it has become easier than ever to work from anywhere in the world. However, like any other working arrangemen...
It's vacation time, what is your PTO policy
Designing a paid time off (PTO) policy can vary based on the specific needs and culture of each company.
Celebrating Cinco de Mayo In The Workplace
If you are planning to celebrate Cinco de Mayo at work, it's important to be respectful and mindful of cultural sensitivity. Here are a few tips for celebrating Cinco de Mayo at work.
What does a customer look for in a home services contractor
When it comes to hiring a home services contractor, customers are looking for someone who is reliable, trustworthy, and skilled in their craft.
Why you should use your customers name
Have you ever walked into a store and been greeted by an employee who immediately knew your name? Or perhaps received an email from a company that addressed you by your first name? It's a sm...
NCSG Convention & The CSR 360 Track
For the first time in the history of our industry, the NCSG convention had an entire track of classes specifically for CSR's.
STANDARD OF CARE: IT MATTERS
Why is it important we follow the standard of care?
Customer Service
Customer service is a critical component of any successful business. It is the interaction between a customer and a company that can make or break a business's reputation. Customer service representat...
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What does a customer look for in a home services c...
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NCSG Convention & The CSR 360 Track
