07-19-2023 06:51 AM - edited 07-19-2023 09:33 AM
My dispatchers are still very frustrated with this and "seems" like it would be easy enough to implement 😁
It would be amazing if the "send message" on the technician on the dispatch board showed the chat history! We use this feature a lot to shoot quick questions and the only way to see the response is the chat log on the right side of the screen, and it can get lost very quickly!!
Please vote!!! https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3856
07-19-2023 09:05 AM
Love this Randi!
07-19-2023 08:27 AM
Great idea! I voted as well! I'm sharing this in our CSR/Dispatcher group for more visibility!
07-19-2023 08:36 AM
Thank YOU!!
07-19-2023 08:16 AM
Voted! This is needed for sure!