Photos in Technician Chat so Techs Can Text Photos to Office

[erinpbradley]

We'd love to see the ability to receive photos in the office from techs. Often, our techs try to text photos to our office line and they come through as empty chat messages. If the plumbers don't mention they sent a photo, we miss them all together.

[BarryD]

This thread is rather old. Has there been a solution?

We need our technicians to send in receipts that are not related to a job or estimate, such as fuel receipts.

Our work-around is to add the business as a customer and all the technicians as locations with their phone number. This way they can text their non-related pics, but still be able to attach job-related pics to the job.

The drawback is we can't use group messaging. There are some other cons but they aren't really related to us. However, it would definitely be a big benefit to get this fixed. 

[scburns]

Hi @BarryD, I'm a product manager working on our Dispatching tools, which include dispatch-to-tech messaging. We have some exciting messaging updates coming in early access for our next large product release. I'd love to talk more about your workflows so we can continue to improve your operations. I will send you a personal message so we can review it. Thank you!

[scburns]

Hi @BarryD - In our latest release we introduced support for sending photos in your messages with technicians. You can read more about that in our Release-71.1 release notes here. In our next major release, we will include full support for MMS, so more file types will be supported, and the feature updates will be available to all users by default. If you want to get started, you can have your CSM enable the update, or you can let me know if you would like it turned on, and I can also help. 

[SHanft]

Well...when is this going to happen???

[MollyVS]

Hey @erinpbradley 👋

I think this is a great idea and would encourage you to post it in the Ideas section. That's the dedicated place for product feedback and is monitored by our product managers. It's also easy for other users to vote on ideas or add in their use case.

[RebeccaLM]

This would be great. I am constantly using personal cell because we lost photo sending options when we intergrated. Some of them are job related but they need immediate assistance. Sometimes it's receipts, or fun photos for our social media for later use. 

[baraica]

Hi Erin! Are these photos related to a customer or jobs/estimates? 

[erinpbradley]

Sometimes!