ServiceTitan Community

RebeccaLM · 05-01-2023

So I have posted this in the Pioneer groups and I just feel like it needs more attention than it's getting so I am breaking the rules and posting here too.Hello Folks, I think this will be more important amongst our high RSE industries but I have pos...

RebeccaLM · 02-02-2023

Hello All! Again I am here to share an idea for upvoting. This is particularly useful for the high RSE companies like mine. COMMUNITY-I-1383 by @pawelbankowski Right now my techs use a form to alert me or the field manager of something that is going ...

RebeccaLM · 12-13-2022

Hello Folks, I think this will be more important amongst our high RSE industries but I have posted an idea about having Group message/texting amongst the dispatch/csr and technicians.COMMUNITY-I-2208Basically, when we have a new problem (something ne...

RebeccaLM · 12-09-2022

Hey folks, for those of us with a large # of RSE each week it's a pain and time consuming when turnover occurs. I have posted an idea for ST to allow Groups to be assigned to the RSE and not a technician. Basically:127 RSEs assigned to Group 1 - tech...

RebeccaLM · 11-07-2022

I know I can mass message the techs from the dispatch board. But they get it as individual messages, they don't get it as a group message. Sometimes I need the group messaging because we are sharing new tips or tricks that come up. Is group messaging...

RebeccaLM · 02-06-2023

We do currently use forms, I have labeled Tech Notes. But again, that doesn't put it into the notes on the clients profile. Either the technician has to do double entry or the office needs to take it from the form and enter it to the client profile, ...

RebeccaLM · 12-05-2022

@pblwayneYes. I have a pool maint. company and each of my techs have 100-175 recurring jobs, it's very time consuming when turnover happens to go into each RSE and change the preferred tech. I'm glad i'm not the only one that would like to see this c...

RebeccaLM · 11-30-2022

This is great for single rescheduling. But is there a way to change the preferred technician on recurring jobs en mass?

RebeccaLM · 11-30-2022

We are going to Western Pool & Spa Show in March and will likely be at the Pantheon in September.

RebeccaLM · 11-09-2022

We have used dialpad for 2 years before we integrated so loosing some features has been rather hard/annoying.

ServiceTitan Community

User Statistics

User Activity

Group Message/Text

Alerts for notes

Group Text/Messaging

Mass change RSE to group not tech

Group messaging

Re: Alerts for notes

Re: Mass Reschedule with Customer Confirmation

Re: Mass Reschedule with Customer Confirmation

Re: What Pioneering Trades events are you headed to?

Re: Group messaging