12-09-2022 08:17 AM
Hey folks, for those of us with a large # of RSE each week it's a pain and time consuming when turnover occurs. I have posted an idea for ST to allow Groups to be assigned to the RSE and not a technician. Basically:
127 RSEs assigned to Group 1 - tech A assigned to Group 1
125 RSEs assigned to Group 2 - tech B assigned to Group 2
Tech A quits so now I want Tech B to Group 1 and Tech C to Group 2. That's only 2 very small and fast changes instead of having to change 252 RSE preferred technicians.
Please check out the idea and upvote it. https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-1309
01-10-2023 08:35 AM
Wonderful request Rebecca! Thank you for sharing this.