Last month, our CSRs and Dispatchers in the CSR / Dispatcher Community group, held a virtual meet and greet! We learned about each other, our companies, and discussed challenges as well as wins. It was such a success, that we are going to start meeting on a monthly basis.
Our next Lunch and Learn is going to be on March 23, at 11:30 am PT / 2:30 pm ET.
If there are specific topics you'd like to go over, or if you have a phone call you'd like me to review on the during the meeting, please send me a message or comment below.
And remember, in a few weeks, I’m joining Jackie Aubel on Toolbox for the Trades to record a special “Toolbox On Call” episode where we’ll answer your call center, CSR, and customer service questions!
Simply call (818) 600-7185 and leave a brief voicemail explaining your question; don’t forget to include your name!
Hope to see you in the group!