Training Tuesday - Technician Scorecards, and Technician Two-Way Chat

asnow
Valued Contributor II

Be the FIRST TO KNOW what's coming in the next release! Shea Horner joined me today on Training Tuesday to share two of his favorite updates from the ST-60 Release: Technician Scorecards and Technician Two-Way chats between technicians and customers.

Technician Scorecard: View in depth performance of your technicians from sales by division and type, hours worked, customer satisfaction, conversion rates and closing rates. Select a date or date range for desired metrics.

Technician Two-Way Chat: Technicians will now be able to respond to customer chats while using the ServiceTitan Mobile App. This can only be done by updating technician permissions in customer communications.

For a full overview of all updates coming in the ST-60 Release, register for the webinar on June 10th here! 

5 REPLIES 5

kpfaehle
New Contributor II

Will the two way texting only be for jobs that the tech is assigned to?  

asnow
Valued Contributor II

Yes, that's correct.

AshleyB
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Some great features are coming out in ST-60 Release 🙌

wch_alex
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

If you wanna see all the release notes here is the link in the knowledge base LINK.

asnow
Valued Contributor II

Thanks for adding the link!