05-31-2022 08:13 AM - last edited on 05-09-2023 04:39 AM by LBabayan
Be the FIRST TO KNOW what's coming in the next release! Shea Horner joined me today on Training Tuesday to share two of his favorite updates from the ST-60 Release: Technician Scorecards and Technician Two-Way chats between technicians and customers.
Technician Scorecard: View in depth performance of your technicians from sales by division and type, hours worked, customer satisfaction, conversion rates and closing rates. Select a date or date range for desired metrics.
Technician Two-Way Chat: Technicians will now be able to respond to customer chats while using the ServiceTitan Mobile App. This can only be done by updating technician permissions in customer communications.
For a full overview of all updates coming in the ST-60 Release, register for the webinar on June 10th here!
06-07-2022 03:05 PM
Will the two way texting only be for jobs that the tech is assigned to?
06-21-2022 02:32 PM
Yes, that's correct.
06-01-2022 07:27 AM
Some great features are coming out in ST-60 Release 🙌
05-31-2022 10:34 AM
If you wanna see all the release notes here is the link in the knowledge base LINK.
05-31-2022 12:20 PM
Thanks for adding the link!