Bulk Reclassifying Calls

[Miranda]

We get a lot of 10-45 second calls that are spam. It takes a lot of time to go through and reclassify them individually. It would be nice if you could select several of them and reclassify them all at the same time. This would also be nice if you have several calls relating to one job. 

Does anyone else deal with this? Any ideas of ways to work around this?

I would be glad for votes for this idea!

Bulk Reclassify Calls | ServiceTitan Community Ideas

[KhianaKlatt]

I just voted for your idea! 🙂

[Miranda]

Thank you!

[KhianaKlatt]

I haven't found a work around for the spam calls however, if one spam caller calls in more than once and you know it is a spam...you can block the number so they can no longer call. Super helpful!! Also, so we have less calls to reclassify, we recently created a separate phone number for our vendors to call so when they call in using this line, I do not have to reclassify these calls! Saves some time!

[Miranda]

Thank you for the tips!

[BayleeR]

Voted 😉 this is a really great idea!!!