Starting yesterday, we haven't been able to save serial numbers of equipment or the install/warranty dates. After entering this information and saving, if we reopen the equipment details all the information didn't actually save. This has also led to the equipment being uploaded to the customers site files incorrectly, and the technicians not being able to close jobs due to the information not being filled out (while also not letting anyone fill it out).
This is a known issue that is being worked on, make sure to start a case with ST so they know you are affected by it and then they can keep you updated.
Miranda Melnychuk, RSE Acclaimed! Heating Cooling and Furnace Cleaning
