First cold snap of the year

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We knew it would happen eventually!  The first cold snap is coming to our area on Monday (of course a Monday!!).  What are some of your best tips/tricks to manage the influx of calls coming in?  And how do you best support your CSR's when it gets so busy?

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning
5 REPLIES 5

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Donuts go a long way!! My girls that have been here through both seasons honestly like the busy season more because it keeps them on their toes and no one is stressing trying to find work. Make sure they have the support they need and remind them it wont last forever! 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Thanks, Randi!  Great tips!

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I would be glad to hear advice on this too although it's really only me with Schedule Engine back up when I'm busy. I'm always up for advice though! 


Miranda Hufford, Office Administrator @ Red Barn Service, LLC

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Great suggestion...I am going to go review this now.  Thanks!

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

On phones pro, just make sure all your settings are solid- we have a "failover" department that we roll our calls to that includes back office staff and managers if the CSRs are all busy.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions