Add Equipment on ST Mobile (Can't enter a date, have to tap 100+ times)

[ericlight]

My tech's are frustrated when they add previously installed equipment they have to tap the arrow for each month to get to the date of install.  We work on a lot of equipment that is 15 to 20 years old.  180 - 240 clicks on their iPad.  Wouldn't it be easier if you could just edit the date and type in 01/01/1998?  I'm assuming there is nothing I can change on my end to make this editable rather than something they have to click hundreds of times?

[ConstantinRadu2]

Hi @ericlight, I was wondering if you ever got this issue resolved. With the recent updates, our techs are not able to enter or modify install dates on equipment at all, on their tablets. I'm not sure if there is a setting or permission I'm missing somewhere or if it needs account configuration.

[fbradham]

Hi Eric,

I'm following up in regards to this issue you are experiencing. It seems I have been unable to reach you to sort this out and see if there may be an alternative for you.

If your time allows, please feel free to reach out to ServiceTitan Technical Support and reference your case number 02636584, you can also respond to the email I've sent to re-open this case with me directly.

Thank you for being an active member within the ST community. I hope to hear from you soon!

[fbradham]

Hi Eric,

Thank you for reaching out to ServiceTitan, my name is Fazena and I’m a member of the ServiceTitan Support Team. I’ve reviewed  the issue your technicians are experiencing when navigating through previously installed equipment and it seems this would be best resolved via troubleshooting.

A case has been created with a request for more information regarding this, Please feel free to respond back to the email so that we may rectify this for you.

Thank you again for choosing ServiceTitan!

[LBabayan]

Hi @ericlight, 

Thank you for bringing this matter to our attention! I don't think this is the expected behavior and escalated your issue so that the specialists take a closer look at it. 

Our specialists will be in touch with you.