07-25-2023 06:09 AM
Hello! We always notify our techs and managers of certain job tickets that are booked, directly after we book them.
To do this we send out the job details by clicking on the technician and selecting that option.
On job tickets there is a dispatch all technicians button. I would really love a "Send job details to all technicians" button as well!
07-26-2023 06:04 AM
Hello @BarbPhillips - I don't know if this is a question or statement.
What we do is activate the booking job alerts to notify certain emails of jobs being booked, maybe to a manager or field supervisor, and Titan states "Technician profiles require either a unique email or a unique mobile number. If a technician only has an email address in their profile, they are only sent email dispatch notifications. If a technician has both a mobile number and an email address in their profile, they are sent both text message and email dispatch notifications." this looks like by default.
Stay inspired and stay in touch! ~ Josh