Hi @KhianaKlatt, I'm happy to hop in here! Kudos on making sure you are getting plenty of Google reviews, that is usually the first place people look when they are vetting a company. However, Facebook reviews are also important. Many times potential customers will check a company's Facebook page to determine authenticity and check user generated content on the page. If you are actively advertising online, I would also make sure that you have some reviews on Angi, Nextdoor and Yelp. Depending on where the customer started their search, you don't want your competition to outshine you online and lose the job.
There are several ways you can go about this. If you have the Marketing suite in ServiceTitan with the Reputation package you can automatically send out emails and/or text messages after jobs are marked as completed. Some companies using other third parties for gaining reviews switch through the different review options to increase reviews where most needed; the tools with the most success are ones that technicians can access on their tablets/phones while on the job and send the customer a text requesting the review before leaving the site. I also have a few clients where their strategy includes following up with all completed jobs via email (and sometimes mentioned by the technician) that you can get $25 off your invoice if you post a review on 3 different platforms and show the proof of all three reviews via email response. This has a pretty high success rate.
I hope this helps!
