Hey, @MirandaMel -- in my experience, techs sold more because we equipped them with the information on membership details and for those who didn't remember what the benefits were, we posted it to the content portal to revert to! I believe techs were able to sell more because they were in front of the customer already making them happy with fixing an issue so it was a value sale at that point to offer memberships!
ps. a poll button would be super helpful on community! [insert ideas page ;)}
Sheena @ NiFT
