Memberships -- Office vs Field

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I am curious what everyone is finding for memberships...are your field staff selling more or are your office staff selling more?  (just realizing would be neat if we had a poll button on the community!!!)

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Our office is definitely selling more, and I would be interested in a poll as well!

Samantha Brazie
General Manager | Progressive Heating, Air and Plumbing

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hey, @MirandaMel -- in my experience, techs sold more because we equipped them with the information on membership details and for those who didn't remember what the benefits were, we posted it to the content portal to revert to! I believe techs were able to sell more because they were in front of the customer already making them happy with fixing an issue so it was a value sale at that point to offer memberships!

ps. a poll button would be super helpful on community! [insert ideas page ;)}

Sheena @ NiFT