Files not opening on mobile app

msjewell23
New Contributor III

Has anyone had issues trying to open PDF files on the mobile app? It shows the file is uploaded, but when you click into it it never loads and is just a black screen. Have had a few technicians randomly have this issue so far. 

1 REPLY 1

jboswell
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Are these files forms, or are you uploading them into the Content Portal?