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No Internet Connection Despite Network Connection

jaquelin
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

One of our technicians mentioned that he is unable to see any of the photos he takes on a job when he is trying to email them to the customer. This just started for him a couple of days ago. I did all of the I.T. troubleshooting, uninstalled and reinstalled app, toggled on/off airplane mode, cleared the cache to the app, and he tried using ST on other devices, but it is the same story. All his other apps on his device work fine, has network connection etc. 

Another technician just mentioned now, he said he experience issues with ST and it not generating photos and saying no network connection despite him having network connection. 

I have already submitted a ticket but no luck just yet. pro-a03Nl83y.jpeg

12 REPLIES 12

LeveledConcrete
New Contributor II

we are experiencing similar issues. 

kmd
New Contributor

We are also have the same issue.  We have opened a case but it has been over a week with no success.  

 

jaquelin
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Yep, ive tried everything and its been an on going issue despite them rolling out fixes. 

nmott
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I am having the same issue with one of my technicians mobile app. Was there ever a resolution to this?

samkliebert
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I know it says internet connection, but have you checked in the permissions for the app on the mobile devices to see if it has access to all photos, maybe it only has partial permissions for the camera roll?

jaquelin
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I'll double check that today!

Zachkays
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We are having the same issue and have a ticket open as well. 

Intelligent Design Air Conditioning, Plumbing, Solar, & Electric
Tucson, AZ

jaquelin
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

When I first Reported it, I was told they had not heard anything so it seemed isolated to my techs tablet but I had tried everything to troubleshoot the device. I also had him log in on different devices and no change. Now other techs are getting the same issue so hopefully, ST starts to look into it more. 

Zachkays
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I did have them reach out on my case and say it is resolved as of yesterday evening so fingers crossed.  

Intelligent Design Air Conditioning, Plumbing, Solar, & Electric
Tucson, AZ