No Internet Connection Despite Network Connection

[jaquelin]

One of our technicians mentioned that he is unable to see any of the photos he takes on a job when he is trying to email them to the customer. This just started for him a couple of days ago. I did all of the I.T. troubleshooting, uninstalled and reinstalled app, toggled on/off airplane mode, cleared the cache to the app, and he tried using ST on other devices, but it is the same story. All his other apps on his device work fine, has network connection etc. 

Another technician just mentioned now, he said he experience issues with ST and it not generating photos and saying no network connection despite him having network connection. 

I have already submitted a ticket but no luck just yet. 

[kmd]

We are also have the same issue.  We have opened a case but it has been over a week with no success.  

[jaquelin]

Yep, ive tried everything and its been an on going issue despite them rolling out fixes. 

[nmott]

I am having the same issue with one of my technicians mobile app. Was there ever a resolution to this?

[samkliebert]

I know it says internet connection, but have you checked in the permissions for the app on the mobile devices to see if it has access to all photos, maybe it only has partial permissions for the camera roll?

[jaquelin]

I'll double check that today!

[Zachkays]

We are having the same issue and have a ticket open as well. 

[jaquelin]

When I first Reported it, I was told they had not heard anything so it seemed isolated to my techs tablet but I had tried everything to troubleshoot the device. I also had him log in on different devices and no change. Now other techs are getting the same issue so hopefully, ST starts to look into it more. 

[Zachkays]

I did have them reach out on my case and say it is resolved as of yesterday evening so fingers crossed.  

[jaquelin]

Not for us sadly. I had them do what they said to make sure their fix went through nothing changed.