ServiceTitan Mobile Cache issues

[rmann]

Is anyone else having issues with their techs complaining of issues: a) not being able to properly log in to service titan due to being met with a blank screen? Restarting, closing the app, etc. does not work. The only fix is uninstalling/reinstalling. b) forms not properly filling out when the tech is on the job. The only fix is uninstalling/reinstalling it. c) items disappearing from P.Os. The only fix is uninstalling/reinstalling. 

We have been told time and time again that this is a cache issue with the mobile app, but as a company that uses an MDM to manage our employees' devices, this causes a huge issue when we are constantly having to uninstall/reinstall the apps 4-5 times a day. 

I wanted to check to see if people are having similar issues. ServiceTitan should make it an option to manually clear the cache from the app settings as *most* other apps allow this as an option. 

[baraica]

Hi @rmann 

On which devices are you noticing these types of issues are happening on?

[MichaelMahan]

Hello, I am also having this same exact issue. When one of my technicians clicks notes in a job on the app he gets the blank white screen. We are on the MDM as well, but it is becoming an issue deleting and reinstalling ST on 25 iPads. I also can't tell mt technician to not use the notes as that's a huge part of their job. 

[vinkomarrs]

Hello, I am having the same issues on my techs Ipad Service Titan Mobile. Blank White Screen (now) and things not loading in the recent past. Is this a cache issue? can we clear it without uninstalling / reinstalling app? Same issue as the gentleman above, with the MDM device management making this a difficult solution to have to do on a regular basis.