ServiceTitan Mobile Cache issues

[rmann]

Is anyone else having issues with their techs complaining of issues: a) not being able to properly log in to service titan due to being met with a blank screen? Restarting, closing the app, etc. does not work. The only fix is uninstalling/reinstalling. b) forms not properly filling out when the tech is on the job. The only fix is uninstalling/reinstalling it. c) items disappearing from P.Os. The only fix is uninstalling/reinstalling. 

We have been told time and time again that this is a cache issue with the mobile app, but as a company that uses an MDM to manage our employees' devices, this causes a huge issue when we are constantly having to uninstall/reinstall the apps 4-5 times a day. 

I wanted to check to see if people are having similar issues. ServiceTitan should make it an option to manually clear the cache from the app settings as *most* other apps allow this as an option. 

[TroyBeane]

We are having the same issue. We are using new Android S9 5G tablets and techs are getting stuck when attempting to take customer signatures or general usage. Some are reporting having to delete and reinstall the app multiple times per day. There must be a fix for this. Who has updates?

[baraica]

Hi @rmann 

On which devices are you noticing these types of issues are happening on?

[MichaelMahan]

Hello, I am also having this same exact issue. When one of my technicians clicks notes in a job on the app he gets the blank white screen. We are on the MDM as well, but it is becoming an issue deleting and reinstalling ST on 25 iPads. I also can't tell mt technician to not use the notes as that's a huge part of their job. 

[vinkomarrs]

Hello, I am having the same issues on my techs Ipad Service Titan Mobile. Blank White Screen (now) and things not loading in the recent past. Is this a cache issue? can we clear it without uninstalling / reinstalling app? Same issue as the gentleman above, with the MDM device management making this a difficult solution to have to do on a regular basis.